I have been using this mop system for a few weeks now, and I am very happy with my purchase. All of the claims on the package are true. I have skinny weak wrists that become exhausted when I put force into housework. The mop is lightweight and allows easy pivoting of the mop head which makes every phase of floor cleaning easy. I appreciate that I can shorten the handle so I can more easily apply higher angle force during wet mopping. In length adjustment, the twist-tightening and -untightening of the pole is easy and it does not loosen during work. I can effectively dust at least half the house without shaking the mop. Wet mopping is very good as well. I can see why Temples Pride addresses customer service in such a positive way ? Their product is something they can proudly stand behind. Thank you.